Zambrite Flow
PRODUCT TESTING · MARKET RESEARCH · CUSTOMER PREDICTION

Know what will work before you launch 

Test a price, offer, product, campaign, or customer journey before exposing it to real customers.

Bring one decision. Leave with a recommendation.

Zambrite Flow gives you:

  • 01the winning option
  • 02the expected impact on sales, conversion, and churn
  • 03the customer groups most likely to respond
  • 04the problems to fix before launch
  • 05a clear rollout recommendation
appswebsitesmobile moneyWhatsAppSMSUSSDcall centresbranchesagentsappswebsitesmobile moneyWhatsAppSMSUSSDcall centresbranchesagents
  • 01

    A clear winner

    Know which option to launch, not only how the numbers moved.

  • 02

    Expected business impact

    See the likely effect on conversion, revenue, retention, and support load.

  • 03

    Segment by segment

    See who the decision works for—and who it works against.

  • 04

    Exact changes to make

    Get the specific step, price, or wording to fix first.

  • 05

    A safer rollout plan

    Validate the winner on real customers before you scale it.

The problem01

You Only Get to Launch This Once

Where one-shot decisions go wrong
  • 01

    A price change reaches every customer at once, and you cannot take it back.

  • 02

    Most businesses never get enough traffic for a live A/B test to reach a reliable answer.

  • 03

    A promotion may hand discounts to customers who would have bought anyway.

  • 04

    An onboarding flow your team finds obvious may lose first-time customers at the document-upload step.

  • 05

    A checkout change may lift completion for one payment method and break it for another.

Zambrite Flow gives you a dress rehearsal: test the decision before it costs you anything, and launch the option you already know works.

Watch02

What We Give Zambian Companies

Your data already holds the answer

Forty-two seconds on what a company receives when it brings us one decision—and why the information you already have is enough to start.

Book a DemoZambrite Flow · 0:42 · sound on
What you get03

What Your Company Gets

A decision, with the evidence behind it

Zambrite Flow does not only show you how customers might behave.

It tells you what decision to make next.

01

A Clear Decision

Not charts. A direct recommendation:

  • Launch it01
  • Change it before launch02
  • Use Variant B03
  • Offer it only to certain customers04
  • Keep the current price05
  • Do not proceed06
Example

Use Onboarding Flow B. It is expected to increase completion, but simplify the document-upload step before launch.

The Expected Business Result

02

The estimated effect on the measures your board actually asks about:

Illustrative
Expected conversion
21% → 29%
Expected abandonment
34% → 19%
Expected monthly revenue
+K420,000
Expected support calls
−12%

Every figure is an estimate carrying a confidence level. None of them is a guarantee.

The Winning Option

03

Submit several alternatives and Zambrite Flow identifies the one likely to perform best—which is not always the one with the highest conversion.

Illustrative
Price A
K90 31% expected conversion
Price B
K100 28% expected conversion
Price C
K110 19% expected conversion
Recommendation

Use K100. It produces the strongest estimated total revenue, even though K90 converts better.

Who It Works For

04

The same experience rarely works for every customer. Zambrite Flow separates them.

Illustrative
Flow B performs best for:
·existing customers
·smartphone users
·customers under 35
Flow B performs poorly for:
·first-time customers
·low-bandwidth users
·customers needing assisted onboarding

Where Customers Struggle, and Why

05

Across apps, websites, chatbots, USSD, and forms, you see:

  • the step where customers stop
  • the questions they misunderstand
  • the information they cannot find
  • the moments that create distrust
  • the steps that take too long
  • the parts that behave differently for different groups
Example

Customers abandon the loan application when asked to upload three documents before seeing whether they may qualify.

The Exact Changes to Make

06

Practical instructions, not observations:

  • move the price explanation earlier
  • reduce onboarding from seven steps to four
  • let customers save and continue later
  • show the delivery charge before checkout
  • replace technical language
  • offer WhatsApp assistance at the difficult step
  • hold the current price for price-sensitive customers
  • send a reminder instead of an unnecessary discount

A Rollout Plan

07

How to introduce the change safely, with the conditions for expanding it and the conditions for stopping.

Illustrative
1Launch Variant B to 10% of customers.
2Keep Variant A as the control.
3Monitor completion, sales, and complaints for 14 days.
4Expand to 50% if conversion improves by at least 6%.
5Stop the rollout if complaints increase by more than 10%.
Example Result04
ILLUSTRATIVE RESULT · ONBOARDING TEST

Which registration flow should we launch?

  • Variant A

    Current seven-step registration process

  • Variant B

    Shorter four-step registration process

Recommendation

Launch Variant B after changing the document-upload step.

Expected result
Registration completion
54%0%
Customer abandonment
32%0%
Expected support requests
0%Reduced by
Where Variant B Works Best
  • returning customers
  • customers already familiar with digital services
  • smartphone users
  • customers with reliable connectivity
Main risk

First-time customers abandoned the flow when asked to upload identity documents before they knew whether they qualified.

Recommended change

Let customers complete basic registration first. Request supporting documents later in the journey.

Recommended rollout
  1. 01Launch Variant B to 10% of customers.
  2. 02Keep Variant A as the control.
  3. 03Measure completion, complaints, and support requests for 14 days.
  4. 04Expand the rollout if the improvement is confirmed.
  5. 05Pause the rollout if complaints or failed registrations increase.
Worked examples05

Three Questions, Three Answers

You bring the question. This is the shape of what comes back.

01Pricing

Should we increase our monthly subscription from K100 to K120?

Zambrite Flow returns
Recommended price
K110
Expected revenue increase
7%
Expected conversion decrease
2%
High-risk segment
new customers
Low-risk segment
existing frequent users
Recommendation

Use K110 for existing customers. Keep a K100 entry package for new customers, and explain the added benefits before showing the new price.

02Onboarding

Which registration journey should we launch?

Zambrite Flow returns
Winner
Flow B
Expected completion
Flow A 54% → Flow B 69%
Main failure
identity-document upload
Recommendation

Let customers complete basic registration first, then request the document later in the journey.

03Marketing

Who should receive our 20% discount?

Zambrite Flow returns
Likely to buy without a discount
18,400
Persuadable by the discount
6,700
Unlikely to respond
11,200
Recommendation

Send the discount only to the 6,700 persuadable customers. Send a normal reminder to those already likely to buy, and leave the low-response group alone. That protects margin and cuts campaign cost.

What you receive06

What You Physically Receive

Every Zambrite Flow test ends with five things your team can open, circulate, and act on.

01

Decision Dashboard

One screen, seven answers:

  • recommended option
  • expected impact
  • winning customer segments
  • losing customer segments
  • main problems
  • confidence level
  • recommended next step
  • 02

    Executive Results Report

    A downloadable report management can approve a decision from. It answers:

    • What did we test?
    • What won?
    • What result should we expect?
    • Who will be affected?
    • What are the risks?
    • What should we change?
    • Should we launch?
  • 03

    Customer Segment Report

    How each customer group responded, so an average never hides the group you are about to lose.

  • 04

    Journey and Friction Report

    A visual map of where customers succeeded, hesitated, struggled, or abandoned—step by step.

  • 05

    Implementation Plan

    The exact product, design, price, message, journey, or campaign changes to make, in the order to make them.

For ongoing engagements, the same recommendations are available through an API, a live dashboard, or a scheduled export into the systems your team already uses.

The method07

How the Simulation Works

Who

A population that behaves like your customers

Every test runs against simulated customers carrying the attributes that change behaviour in your market—not a single average buyer.

Each one holds a full profile:

  • income band
  • location, urban or rural
  • language and literacy
  • device and connectivity
  • preferred channel
  • payment method
  • price sensitivity
  • purchase history
  • digital experience
  • trust and risk attitude
Where

The journey they actually use

The decision is tested inside the experience your customers meet, on the channel they meet it on.

Simulations run across:

  • websites
  • mobile apps
  • USSD menus
  • WhatsApp and SMS
  • chatbots and support scripts
  • call centres, branches, and agents
What

The decision under test

Bring the options you are choosing between. Zambrite Flow runs each one past the same population and compares them.

Test any of these:

  • a price, bundle, or payment plan
  • an offer or promotion
  • a campaign message
  • a registration or checkout flow
  • a chatbot or support script
  • a retention or win-back journey
Simulated customers08

Where the Simulated Customers Come From

A population you can inspect, not a black box

Every simulated customer is assembled from evidence, and every attribute records where it came from. Where there is no evidence, the attribute stays unknown instead of being invented.

  • 01source

    Your Own Customer Data

    Transactions, registrations, support tickets, and journey logs set the shape of the population: who your customers are, what they buy, and how they behave today.

  • 02source

    Consented Customer Research

    Surveys, chatbot interviews, and field research add first-person answers—price sensitivity, trust, intent, and reasons—that behavioural data alone cannot explain.

  • 03source

    Population Structure

    Public statistics on income, location, language, connectivity, and device ownership keep the population representative of the market you sell into, not only the customers you already reach.

  • 04source

    Behavioural Evidence

    Observed patterns from your own channels—where people stop, retry, call, or abandon—calibrate how simulated customers behave under friction.

What We Never Invent

Stated limits
  • attributes your data does not support
  • the identity of any real, named customer
  • personal information collected without consent
  • confidence we do not have
Process09

How Zambrite Flow Works

Six steps from a question your team is arguing about to a recommendation you can sign off on.

06steps
  1. 01

    Bring a Decision

    Choose what you want to test.

    For example:

    • Should we increase the price?
    • Which offer should we launch?
    • Which onboarding flow is better?
    • Which message is more convincing?
    • Where are customers leaving checkout?
    • Which users should receive a promotion?
    • How can we reduce churn?
  2. 02

    Build the Population

    Bring the customer and business data you already have. Zambrite Flow uses it to build a simulated population that matches your customer base.

    Data can come from:

    Your data does not need to be perfect or stored in one system.

    • Excel and CSV files
    • CRM systems
    • websites and mobile apps
    • POS systems
    • sales and transaction records
    • payments and mobile money
    • customer-support systems and call centres
    • campaign platforms
    • WhatsApp, SMS, and USSD journeys
    • surveys and feedback forms
  3. 03

    Fill the Gaps

    Where your data shows what happened but not why, Zambrite Flow asks customers directly and feeds the answers back into the population.

    Collect insight through:

    • online and in-app surveys
    • website feedback
    • chatbot interviews
    • WhatsApp and SMS surveys
    • USSD surveys
    • QR-code surveys
    • post-purchase questions
    • cancellation surveys
    • call-centre questionnaires
    • field-agent data collection
  4. 04

    Run the Test

    Each option is run past the full population inside the journey your customers actually use.

    Every simulated customer produces a trace: what they chose, where they hesitated, where they gave up, and what would have changed their mind.

  5. 05

    Receive the Decision

    Your report shows:

    • the recommended option
    • expected business impact
    • customer groups most likely to respond
    • customer groups at risk
    • the friction points that cost you the most
    • exact changes to make
    • confidence level
    • recommended rollout plan
  6. 06

    Validate and Improve

    Launch the winning option to a controlled group of real customers.

    Compare the real result with the predicted one. Every validated test sharpens the population for the next decision.

Scope10

What You Can Test

7 areas · 49 decisions

Pricing and Offers

1/7
Test
  • price increases
  • discounts
  • bundles
  • loyalty rewards
  • subscription packages
  • delivery charges
  • payment plans
  • promotional offers
What you receive

The recommended price or offer, the expected conversion and revenue effect, the segments that walk away, and the safest way to introduce the change.

Your data11

Bring Your Messy Data

Your data does not need to be perfect

Customer data is often spread across different files and systems.

  • Sales may be in Excel.
  • Payments may be stored in another platform.
  • Customer details may be in a CRM.
  • Website, app, WhatsApp, support, and survey information may all be separate.

Zambrite Flow organises and connects this information so it can support a decision you can defend.

We help identify:
  • duplicate customer records01
  • missing information02
  • inconsistent phone numbers03
  • different names for the same product04
  • incomplete transaction records05
  • customers appearing in multiple systems06
  • important data that is not yet being collected07
Prediction12

From Customer Data to the Next Best Action

For companies with historical customer data, Zambrite Flow can help answer:

  • 01

    Who is likely to buy?

    See the estimated probability of a customer making a purchase within a selected period.

  • 02

    What are they likely to buy?

    Identify the product, service, package, or subscription that may be most relevant.

  • 03

    When are they likely to buy?

    Estimate the likely purchase period or contact window.

  • 04

    Who may churn?

    Find customers whose activity, spending, visits, or engagement is declining.

  • 05

    Where may users abandon?

    Identify likely drop-off points across websites, apps, forms, checkout, USSD, onboarding, and support journeys.

  • 06

    What should we do next?

    Recommend the most suitable:

    • product
    • offer
    • message
    • channel
    • time
    • customer-service action
    • sales follow-up

Note — Zambrite Flow works in probabilities and evidence. It does not present customer behaviour as guaranteed.

Channels13

Built for Zambia’s Customer Journeys

Customers do not interact with every business in the same way.

  • Some use mobile apps and websites.
  • Others prefer WhatsApp, SMS, USSD, phone calls, branches, agents, or face-to-face support.
  • apps
  • websites
  • mobile money
  • WhatsApp
  • SMS
  • USSD
  • call centres
  • branches
  • agents

Zambrite Flow tests the channels your customers actually use, not the ones your product team prefers.

Industries14

Industry Solutions

Commerce & Retail

Evaluate discovery, pricing, checkout, recommendations, customer support, and retention experiences.

Useful for
  • supermarkets
  • retail chains
  • e-commerce stores
  • wholesalers
  • distributors
  • pharmacies
  • restaurants
  • delivery businesses
  • agro-retailers
  • social-commerce sellers
Test
  • product discovery01
  • price changes02
  • promotions03
  • loyalty offers04
  • online checkout05
  • mobile-money payment06
  • delivery versus collection07
  • product recommendations08
  • repeat-purchase campaigns09
  • customer returns10
Receive

The winning price or promotion, the expected sales impact, the checkout problems, the segments that respond, and a recommended rollout.

Research15

Research That Explains Why

Behavioural data tells you what happened. Research tells you why.

A customer may abandon checkout because:
  • 01the price was too high
  • 02the delivery charge appeared too late
  • 03the payment method was unavailable
  • 04the instructions were unclear
  • 05the customer did not trust the process
  • 06the customer was only comparing products

Behaviour alone cannot separate these. Direct answers can, and they make every test that follows more accurate.

Use customer research to understand:
  • 01price sensitivity
  • 02product preferences
  • 03purchase intent
  • 04trust concerns
  • 05satisfaction
  • 06reasons for churn
  • 07reasons for abandonment
  • 08unmet needs
  • 09product understanding
  • 10preferred communication channels

Collected through the channels your customers already use.

Why Flow16

Why Zambrite Flow?

7 reasons
  • 01

    A Decision, Not Another Dashboard

    Receive a clear recommendation your team can act on.

  • 02

    Test What You Cannot A/B Test

    Price changes, launches, and one-shot decisions do not wait for statistical significance.

  • 03

    Answers by Segment

    See which customers a decision works for, and which it costs you.

  • 04

    Built on the Data You Already Have

    Start with the files, systems, and customer information already in your business.

  • 05

    Inspectable, Not a Black Box

    See what the simulated population is made of and where every attribute came from.

  • 06

    Designed for Real Zambian Channels

    Test apps, websites, mobile money, WhatsApp, SMS, USSD, call centres, branches, and agents.

  • 07

    Validated Against Reality

    Every test ends with a plan to check the prediction against real customers.

Questions17

Frequently Asked Questions

Still deciding what to bring to the first test?

Book a Demo

Start here

Bring one decision. Leave with recommendation. 

Test your next price, offer, campaign, product, or customer journey before committing to a full rollout.

Start with one product, price, campaign, or customer journey.

Find out:
  • 01which option is most likely to work
  • 02what business result to expect
  • 03which customers respond, and which do not
  • 04where customers struggle
  • 05what to change
  • 06how to launch safely
which option is most likely to workwhat business result to expectwhich customers respond, and which do notwhere customers strugglewhat to changehow to launch safelywhich option is most likely to workwhat business result to expectwhich customers respond, and which do notwhere customers strugglewhat to changehow to launch safely